Effective date: June 2026
Welcome to Vesta Jets. By requesting a quote, booking a flight, or using any of our services, you agree to be bound by the following Terms and Conditions.
1. Definitions
Client: Any individual or legal entity that requests a quote or contracts private aviation services through Vesta Jets.
Vesta Jets: The company responsible for coordinating and providing private aviation services, charter flights, and air transportation solutions.
2. Quotes and availability
All quotes issued by Vesta Jets are subject to aircraft availability, crew, operational permits, airport restrictions, and applicable regulations.
Quotes remain valid for seven (7) calendar days from the date of issuance, unless otherwise stated.
Prices, availability, and operational conditions may change without prior notice until the service has been formally confirmed.
Vesta Jets reserves the right to substitute the originally quoted aircraft with another of equivalent or higher category when operational circumstances so require.
3. Reservations and payments
Flight confirmation is subject to receipt of the corresponding payment and acceptance of these Terms and Conditions.
Unless otherwise agreed in writing, full payment must be received before the scheduled departure.
Overdue invoices may accrue interest at a rate of 2% per month or the maximum amount permitted by applicable law.
The Client shall be responsible for any reasonable costs associated with collecting late payments.
4. Cancellations and refunds
Cancellation requests must be submitted in writing through Vesta Jets’ official communication channels.
Cancellations made more than 24 hours before departure may be subject to administrative fees, depending on the contracted service.
Cancellations made within 12 hours of the scheduled departure may incur charges equivalent to one hour of flight time.
Cancellations made less than 12 hours before departure, or passenger no-shows, may result in charging the full charter amount.
5. Passenger check-in and presentation time
Passengers must present themselves at the designated departure location at the time indicated by Vesta Jets.
The company may wait up to 60 minutes after the scheduled departure time.
If one or more passengers fail to present within that period, Vesta Jets reserves the right to proceed with the flight or cancel the service based on operational considerations.
Additional waiting-time charges may apply when delays are attributable to the Client or passengers.
6. Itinerary changes
Requests to change schedules, routes, airports, or passenger information are subject to operational feasibility and may generate additional charges.
All modification requests must be submitted in writing and approved by Vesta Jets.
7. Travel documentation
All passengers must present a valid government-issued photo ID before boarding.
Each passenger is solely responsible for obtaining and carrying all required travel documentation, including passports, visas, entry permits, health certificates, and any other documentation required by local authorities.
Vesta Jets shall not be liable for denied boarding, denied entry, or travel disruptions arising from incomplete, invalid, or missing documentation.
8. Limitation of liability
Vesta Jets coordinates transportation services through authorized operators and service providers.
Vesta Jets shall not be liable for delays, cancellations, operational changes, weather conditions, government restrictions, labor disputes, third-party failures, force majeure events, or any circumstance beyond its reasonable control.
To the fullest extent permitted by law, Vesta Jets’ liability shall be limited to the amount actually paid by the Client for the affected service.
9. Operational disruptions and extraordinary circumstances
In the event of adverse weather conditions, operational restrictions, mechanical issues, or other circumstances affecting flight execution, Vesta Jets reserves the right to modify, reschedule, or cancel the service.
Whenever possible, reasonable alternative transportation or rescheduling options will be offered.
Applicable charges will be determined based on services actually provided and operational costs incurred.
10. Additional services The following services may generate additional charges:
- In-flight catering
- Ground transportation
- Hotel accommodations
- VIP assistance services
- Satellite communications
- Aircraft de-icing
- Special permits and authorizations
- Itinerary modifications requested by the Client
- Any service not expressly included in the original quote
11. Passenger conduct
All passengers must comply with aviation safety regulations, crew instructions, and applicable laws.
Any conduct that endangers the safety of the aircraft, passengers, crew members, or operations may result in immediate termination of services and may be subject to legal action.
12. Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Mexican States.
Any dispute arising from or related to the services provided by Vesta Jets shall be submitted to the competent courts of the applicable jurisdiction, unless otherwise required by law.
13. Acceptance By requesting a quote, making a payment, confirming a reservation, or using any service provided by Vesta Jets, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions in full.